Refund policy

Change of mind or choosing the wrong size

For a change of mind or a size you chose that does not fit, email mozina.business@gmail.com within 14 calendar days after delivery to request a return.

Pieces must be unworn, unwashed and in their original condition, with tags attached and original product packaging included. Trying a piece on carefully indoors is fine. You pay the return postage for these voluntary returns.

Contact us before posting a parcel. We will confirm the return destination, address and instructions for your order. Once an eligible return has been received and checked, we refund the price paid for the returned piece. These voluntary conditions do not restrict your Australian Consumer Law rights.

Faulty, incorrect or misdescribed pieces

Email mozina.business@gmail.com with your order number and a description of the issue. Include photos where helpful. We handle your claim and provide the next steps.

Australian Consumer Law protects your purchase. For a major product failure, you can choose a refund or replacement, or keep it and claim compensation for its reduced value. Other failures may be remedied by repair, replacement or refund, depending on the circumstances. You may also be entitled to compensation for reasonably foreseeable loss.

These rights apply to discounted pieces too. They are not limited to our 14-day voluntary return window or dependent on keeping original packaging. We may request reasonable proof of purchase and assess the reported issue.

For a confirmed product fault or an incorrect item supplied by us, we cover reasonable return postage. Keep any postage receipts. We will explain the return arrangements when you contact us.

Refunds

Where a refund is due, we return it to the original payment method unless you agree otherwise. We will confirm when it has been processed; your payment provider controls when it appears in your account.